At US Dental Depot Inc, we are committed to offering professional service and providing optional brands of high quality products at competitive prices. We are dealers of over 65 leading dental manufacturers worldwide.
It is our intention to build strong relationships with our customers, creating complete confidence in both our knowledge and 24 hour support network. Being a valued customer of US Dental Depot Inc has always been an unparalleled experience. Our main priority has always been to treat our customers with the respect and personalized attention that they deserve. Making purchasing supplies and equipment easy and quick thus distinguishing us from all other competitors. For our clients, we take care of any special shipping requirements or consolidating orders from different providers in one shipment. Our inventory, efficient purchasing department and strength in bulk purchasing allow us to provide products with the best prices and in a reliable time frame. Everything we do is focused on service to our customers. We are reaching our goal of being a trusted advisor and consultant, offering our customers the tools and expertise to run their business in the most efficient and profitable ways possible. Our website e-store allows US Dental Depot customers "real time" direct ordering capabilities, order review, and confirmation. In addition, the US Dental Depot Inc website offers an online catalog with product images, valuable information on instrument care, instruction manuals, new product announcements and much more. We remain committed to serving our customers, supplier partners, investors, society, and US Dental Depot Inc Team and firmly believe that our best years are yet to come.
The business has a net growth of 60% yearly since it has been in the market.
DENTAL DEPOT : If you are not happy with your purchase, you can always return it with in 7 working days of the receipt of the mercandise for a store credit. (Shipping costs not included in the refund and Customer pays shipping back to our office). Product must be returned complete, unused and in its original packaging/condition. Must contain product manual, all accessories, and documentation for your refund, replacement if it was defective, or credit in your account.
A 15% restocking or re-packaging fee will be charged in all cases (unless package was rejected and never received). Additional charges may be assessed for products returned with damages and/or any missing items, such as manuals and accessories.
Always call in advance to get your RMA # otherwise packages could be refused at warehouse entrance.
For US manufacturers
Returns must be authorized by the manufacturer within 7 days of date received by the customer. Please call us for the Manufacturer's policy, (Return Material Authorization), and other specifications on returns. The RMA will include instruction on returning your product. Upon manufacturer's acceptance of the merchandise in new condition in conformity with this policy, the purchase price will be credited to the credit card used for the original purchase minus shipping costs and less a 15%-%30 re-stocking fee depending on manufacturer's policy. Products must be received within 10 days of RMA issuance. US DENTAL DEPOT charges a 7.5% administration fee for returns, unless an equivalent purchase is made from the same manufacturer or vendor. DO NOT RETURN ITEMS TO US DENTAL DEPOT Inc. ITEMS SENT TO US DENTAL DEPOT Inc WITHOUT A RMA WILL BE REJECTED AND WILL BE RETURNED TO THE CUSTOMER AT CUSTOMER'S EXPENSE. ALL RETURNS MUST BE SENT DIRECTLY TO THE MANUFACTURER UNLESS FORMAL RMA IS ISSUED BY US DENTAL DEPOT Inc. .
A full refund will be provided within 14-30 days for all orders canceled prior to shipment of products. Unless replacemernt parts and Imported products in SPECIAL ORDER condition
All Products must have the SERIAL # intact, readable and with no scratches
CLAIMS AND DEFECTIVE PRODUCTS: All claims for merchandise received that are not in accordance with the original purchase order must be made within 7 working days of the receipt of the merchandise. All merchandise is quality inspected and packaged in perfect condition with digital pictures at the moment of closing your box/ order . The shipping agent assumes full responsibility for the safe delivery of all merchandise after it leaves the EXWORK shipping point. All claims must be documented and filed immediately with the freight carrier. Concealed damage must be reported to the freight carrier immediately upon discovery with a request for inspection. Defective products can only be returned in exchange for the exact same product, or at the discretion of Us Dental Depot Inc, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through PayPal). Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product). The manufacturer will repair or replace any defective part at no charge unless otherwise stated. Us Dental Depot Inc is not responsible for labor charges or shipping charges to and from the manufacturer. Us Dental Depot Inc does not cover damage resulting from defective equipment, improper installation, misuse, or accidents incurred in shipping and handling. All claims against the shipping carrier must be initiated at the time the damaged items are received by the customer, as indicated on the invoice. The claim is the customer's responsibility. NOTE: Us Dental Depot Inc reserves the right to modify this policy without prior notification.
Special Orders and Exceptions: The following special, customized, or government-regulated items are not returnable:
Opened handpieces, small equipment, and custom-ordered equipment
§ Opened consumables
§ Special order items
§ Personalized and/or imprinted items are not returnable
§ Controlled drugs
§ Hazardous items: not returnable.
§ Expired products
§ Certain non-resalable items
- All products are warranted by the manufacturers even though in most case warranties can be processed through our offices.
- Electric equipments are identified with serial numbers for follow ups.
- Warranties on Ecco line products and the lines imported/ represented with exclusivity by Us Dental Depot Inc as primary importer are provided by Us Dental Depot Inc.
- Shipping is always insured for 100% of the goods value with the shipping agent who asumes 100% of the responsibility for the safe delivery of all merchandise
- Warranties do not cover missuse, careless handling or repairs by non-authorized service personnel.
OUR QUALITY CONTROL STATEMENT
US Dental Depot ensures that you receive Authentic, Non-Counterfeit and FDA-approved products that are backed with their respective warranties and liability insurance.